Responsible Gaming at crikxe — Your Wellbeing First

crikxe enforces a rigorous Know Your Customer (KYC) age verification process. All players are required to submit a valid, government-issued identity document — such as a National Identity Card or passport — before any withdrawal can be processed and before deposit limits above a defined threshold become active. We reserve the right to suspend or permanently close any account where we have reasonable grounds to believe the account holder is under the age of 18.

Age verification is not a formality at crikxe — it is a core operational control. Our compliance team reviews submitted documents within one business day. Accounts pending age verification operate under restricted functionality until verification is complete. If a player is found to be underage, all funds deposited will be returned to the original payment source after an investigation is concluded.

For the vast majority of players, online sports betting and casino gaming at crikxe is a leisure activity — a way to add excitement to a cricket match or enjoy a slot game after a long day. However, for a small number of people, gambling can develop into a behaviour that causes real harm. Recognising the early warning signs is the first and most important step toward addressing the problem.

Ask yourself honestly whether any of the following statements apply to your current relationship with gambling:

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to take action now. You do not need to reach a crisis point before seeking help. Using crikxe's built-in tools — a deposit limit, a time-out, or a self-exclusion — is a positive and courageous step that you can take right now, without judgment.

One of the most practical tools crikxe provides is the ability to set firm, enforceable limits on the amount of Bangladeshi Taka (৳) you deposit into your account over a defined time period. Setting a deposit limit before you begin playing — rather than after a large loss — is one of the most effective ways to ensure that gambling remains a financially manageable leisure activity.

How deposit limits work at crikxe:

• Daily deposit limit: Caps the total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) within any 24-hour rolling period.
• Weekly deposit limit: Caps the total deposited across a 7-day rolling window.
• Monthly deposit limit: Caps the total deposited within the current calendar month.

Decreasing a limit takes effect immediately — as soon as you save the change in your account settings, the lower limit applies. This ensures players can act on an impulse to reduce spending without delay.

Increasing a limit is subject to a mandatory 24-hour cooling-off period. This means that if you set your weekly deposit limit from ৳5,000 to ৳10,000, the higher limit will not become active until 24 hours after your request. This deliberate friction is a protective measure, not a bureaucratic hurdle — it gives you time to reconsider an impulsive decision to increase your exposure.

In addition to deposit limits, crikxe allows you to set session loss limits — a cap on the net amount you can lose within a single gaming session. When this threshold is reached, your session ends automatically and you cannot continue playing until the next day.

Sometimes you do not need a permanent solution — you simply need a break. crikxe's time-out feature allows you to suspend your account for a pre-defined short period, giving you space to step back, reassess, and return to the platform only when you are confident that doing so is the right choice.

Available time-out durations at crikxe are:

• 24-hour time-out: Your account is suspended for one full day. You cannot log in, deposit, withdraw, or place bets during this period.
• 7-day time-out: A one-week suspension. All scheduled promotional communications from crikxe are paused during this time.
• 30-day time-out: A full calendar month away from the platform. Particularly recommended if you have experienced a run of losses that has left you feeling stressed or distressed.

A time-out is activated instantly — there is no waiting period or approval process. Once you confirm a time-out in your account settings, your session is terminated and re-entry is blocked for the chosen duration. When the time-out period expires, your account automatically becomes accessible again. We will send you a brief reminder email to your registered address at the point of reactivation.

Time-outs are distinct from self-exclusion. A time-out is a short-term break after which you can return to the platform normally. Self-exclusion is a longer commitment designed for players who believe they need sustained distance from gambling activity. If you are unsure which option is right for you, we encourage you to contact our support team for a confidential conversation before making a decision.

crikxe's self-exclusion programme is designed for players who recognise that gambling has become, or is at risk of becoming, a serious problem in their life. Self-exclusion is a firm, enforceable commitment — not a soft preference — and we take it seriously.

When you activate self-exclusion on crikxe, the following actions are taken immediately:

• Your account is suspended and all login access is blocked for the chosen exclusion period.
• All pending bonus offers, free spins, and promotional invitations are cancelled.
• You are removed from all crikxe marketing communications, including email promotions and SMS notifications.
• Any open bets are settled at the normal outcome and winnings are returned to your account balance. Any remaining balance can be withdrawn via your usual payment method before exclusion takes full effect.

Available self-exclusion periods:

• 6 months — the minimum self-exclusion duration.
• 1 year
• 3 years
• 5 years
• Permanent exclusion — your account is closed permanently with no option to reopen.

Once a self-exclusion is in place, crikxe will not accept any request to shorten it or reverse it until the full chosen period has elapsed. If you select a 6-month exclusion, you cannot return to crikxe in month three, regardless of circumstances. This strict policy exists to protect you from decisions made in a momentary change of heart, and to give the exclusion the best possible chance of being genuinely effective.

At the end of a finite self-exclusion period (not applicable for permanent exclusion), crikxe will contact you to confirm whether you wish to reactivate your account. Reactivation requires you to pass a responsible gaming check before full access is restored. We will not automatically reactivate an account — the choice to return must be deliberate and initiated by you.

If you share a device — a smartphone, tablet, or computer — with children or other family members in your household, it is essential that you take steps to prevent them from accessing the crikxe platform or any other gambling site. Children are naturally curious about technology and may inadvertently access gambling content if no protective measures are in place.

crikxe recommends the following practical measures for households with children:

• Always log out of your crikxe account after each session, especially on shared devices. Never use the "Remember Me" or autosave password feature on a device accessible to minors.
• Enable device-level parental controls on smartphones and tablets. Most Android and iOS devices include built-in screen time and app restriction features that can prevent access to gambling-related websites and applications.
• Use filtering software on shared home computers and Wi-Fi networks. Products such as Net Nanny, Bark, or similar tools allow parents to block categories of websites — including gambling — across all devices connected to the home network.
• Keep your login credentials private. Do not write your crikxe username or password in places where children or other household members could find them. Use a secure password manager where appropriate.
• Have an open conversation with older children and teenagers about responsible gambling and the potential risks of gambling before they reach adulthood.

If you believe a minor has accessed or used a crikxe account — whether your own or a falsely registered account — please contact our support team immediately at [email protected]. We will investigate the matter promptly and take whatever action is necessary to prevent further access.

Seeking help for a gambling problem is a sign of strength, not weakness. crikxe is committed to making the path to support as easy and stigma-free as possible for all players in Bangladesh. In addition to our internal responsible gaming tools, we encourage players who are struggling to reach out to qualified support organisations.

Our support team is available 24 hours a day, 7 days a week, specifically to assist with responsible gaming concerns. You can initiate a confidential conversation at any time — you do not need to be in crisis to reach out. Early conversations are often the most effective.

When you contact crikxe's responsible gaming support team, you can expect:

• A confidential, non-judgmental response from a trained team member.
• Immediate assistance activating any responsible gaming tool on your account (deposit limits, time-out, self-exclusion).
• Guidance on recognised external support resources available in Bangladesh.
• A follow-up communication to check in on your wellbeing, if you consent to this.

We also recommend that players make use of the following general approaches to managing gambling behaviour:

• Set a budget before you play. Decide in advance exactly how much you are comfortable spending — an amount you could afford to lose entirely — and commit to stopping when that amount is reached, regardless of your session results.
• Treat gambling as entertainment, not income. The odds on all games and sports bets are structured so that the house holds a mathematical edge over time. No system, strategy, or "hot streak" changes this underlying reality.
• Never chase losses. Increasing your stakes after a losing session in an attempt to break even is one of the most common and most harmful patterns in problem gambling. If you are down for the session, the responsible choice is to stop.
• Balance gambling with other activities. Ensure that gambling is just one of many leisure activities in your life, not the primary or only one. Maintain time for family, friends, sport, and other interests.
• Talk to someone you trust. If gambling is causing stress or financial difficulty, sharing that burden with a trusted family member or friend — even before seeking professional help — can provide relief and perspective.

If you are concerned about your gambling behaviour, or about the behaviour of someone you know who uses crikxe, please do not hesitate to reach out to our team. There is no minimum threshold of distress required before contacting us — if something feels off, that is reason enough to get in touch.

Responsible Gaming Support Email: [email protected]
Subject line to use: "Responsible Gaming Request" or "Account Restriction Request"
Availability: 24 hours a day, 7 days a week, 365 days a year
Response time: Within 2 hours for responsible gaming enquiries, prioritised above general support tickets

When contacting us about a responsible gaming matter, please include your registered email address and, if you are requesting a specific tool (deposit limit, time-out, or self-exclusion), state the type of restriction and your preferred parameters. We will confirm activation by return email.

crikxe reviews its responsible gaming programme on a regular basis to ensure that the tools we offer remain relevant, effective, and accessible to all players across Bangladesh. Player feedback on our responsible gaming features is always welcome and can be submitted to the email address above.

This Responsible Gaming page was last reviewed and updated on 1 January 2026. crikxe reserves the right to update its responsible gaming tools and policies at any time in response to best-practice developments. Material changes will be communicated to all registered players via the email address on file.